Frequently Asked Questions

Our goal is to provide the highest possible quality of service in every instance to you.  Here are the answers to some common questions people have about our services. If you have any unanswered questions, please call Customer Support at 1-800-637-7373.

Getting Started

Addressing Options

Design Options

Printing and Mailing

Follow-up Options

Getting Started

Can I send you my photo and company logo?

Yes. Once you have signed up you will have the opportunity to upload any images you wish.

Why do I need to select an industry?

Many aspects of our order process are customized for specific industries. For instance, if you selected "Remodeling" during the sign-up process, you would see remodeling designs and messages by default when placing orders.

Do I have to sign a contract?

No. We are extremely confident that you will use and continue to use our services. Thus, we do not require any contractual obligation. We only ask that you read and accept our Terms of Use.

Addressing Options

Do you provide mailing lists?

Yes. We provide a mailing list obtained from a national list compiler, which has over 100 million residential addresses. Using our NeighborMail® program, you can enter a residential address, and the system chooses nearby addresses automatically! You can also select addresses by street or zip code.

How much does it cost to use your mailing list?

It's free!

How often is your national mailing list updated?

We receive a complete update of our national list from our supplier every three months.

Can I use my own list?

Yes. If you have your own mailing list, you can upload it to our website with the PersonaLIST® option and maintain it on-line for free.

Can I email my list to you for processing and upload?

Yes. You can email your address list to us. We will format the list to make it compatible with our PersonaLIST® feature, and then upload it to your account. You'll then be able to access and manage your list online. A small fee applies for this service.

Can I purchase a specialized list on your website?

How do I remove someone from my mailing list?

The "My Do Not Mail List" feature lets you block certain addresses from your mailings. Just enter the address or addresses you wish to block, and they'll be automatically excluded from your future mailings. This feature only applies to mailings that utilize QuantumDigital's national mailing list. It will not remove names from your own PersonaLIST(s). Learn more on our List Management page.

Design Options

What media types do you offer, and what sizes are they?

We offer a variety of media types, including jumbo postcards (5 ½" x 8 ½"), flyers, and business-reply postcards. You'll find detailed descriptions of all media types on our pricing page.

How do I design a card on-line?

You can select from our professionally designed templates, or modify an image from our collection. With our on-line design program, you can change fonts and colors, upload pictures, and drag items around right in your web browser. Try it here!

Do you have professional designs available?

We have thousands of professional designs available on-line. To browse our collection, click here.

I already have artwork for my mailing. How do I upload it?

You can upload graphics for your mailing during the order process.

I need some help with my design - what do I do?

We have a highly trained Creative Services staff ready to assist you in creating your design. We have a $85 per hour rate for their services (two hour minimum).

Can I order blank cards to mail or hand out myself?

If you wish to order blank cards, you can do so through QuantumDigital.

Printing and Mailing

How do you direct mail cards so quickly?

Our fully automated production process allows your order to move from the website to our digital presses without delay. Most orders are out the door within 24 hours.

Do you offer volume discounts?

Because of our high volume and integrated printing system, all of our customers benefit from efficiencies of scale. Orders of all different sizes enter our production stream and are processed together. This is how we are able to offer the same low price, whether you want to send 20 cards or 20,000.

What postage options do I have?

Standard Mail postage is included within our regular pricing. During the ordering process, you will also have the option to upgrade to First-Class Presort postage and Priority Drop-Ship. Increased minimum-orders apply with these postage classes.
Please note: Due to factors beyond our control, QuantumDigital is not responsible for postal delays of time-sensitive materials.
More about postage options

Some of my direct mail pieces came back "undeliverable." What happened?

The most common reason First Class mail gets returned is what the U.S. Postal Service refers to as "Addressee not at address — unknown, moved, or deceased." First Class mail comes with free forwarding and return, so the undeliverable pieces are then returned to sender.

According to the Postal Service, only 50% of residents who move complete a National Change of Address (NCOA) form. This means the list provider can perform every possible measure of list maintenance and still have a percentage of undeliverable addresses.

Our list provider goes above and beyond to keep their information current. They "scrub" their list against the NCOA database and the Locatable Address Correction System (LACS) database.

Even with these efforts, a percentage of undeliverable First Class mail will occur. A 5-10 percent return-rate is normal and to be expected. This is actually a more favorable percentage than the national average, which has been reported upward of 20 percent.

However, if you are experiencing unusually high return-rates (15 percent or greater), please call us so we can have our list provider investigate the problem.

What are the typical delivery times with your postage options?

The U.S. Postal Service averages 8 to 14 business days for Standard Mail (slightly less with Priority Drop-Ship) and 5 to 8 business days for First-Class Presort. Please note: Due to factors beyond our control, QuantumDigital is not responsible for postal delays of time-sensitive materials.
More about postage options

What paper options do I have?

Our standard paper / cover stock options are 80# matte for postcard media types and 28# text for flyers. These options are included within our regular pricing. During the ordering process, you will also have the option to choose 100# gloss or 130# gloss cover / card stock.
More about paper options

Why do some mailings get delivered with smudges / smears on them?

On occasion, mail pieces may arrive with some extraneous wear and tear due to the automated postal sorting equipment used by the USPS. This may be seen in scuffing, black marks, print degradation, etc. However, we believe this to be a problem that impacts a small percentage of our mail pieces and that percentage is on par with what other mailers in the industry experience. We’ve reviewed industry print durability studies showing comparable results with offset and digitally printed pieces with and without protective coatings applied. When mailed, all had a similar number and severity of defects resulting from the postal equipment.

Follow-up Options

Can I receive a copy of my mailing when I place an order?

Yes. You can order a confirmation card for $1.00 at the time you place your order. We will mail this card to you in a first-class envelope when the rest of your order is mailed.

Can I receive a list of the residents that received my mailing?

Yes. You can order a follow-up report on-line at the time of ordering. Prices are $5 for the first 100 resident names and 2¢ for each resident over 100. The follow-up report will contain the names, addresses and phone numbers (when available) for each recipient of your mailing.

Do QuantumDigital and its list partners scrub the telephone numbers
on my follow-up report against the National Do Not Call Registry?

Yes. This process is completed every 90 days as required by the Do Not Call guidelines. However, before purchasing a follow-up report and making calls, you are strongly encouraged to register with the Do Not Call Registry for the purpose of personally verifying list compliance. Click here for more information and how to register.